Bobby King was friendly, courteous, and professional. He expressed understanding of our concerns, took the time to answer all of our questions, and went out of his way to ensure the services (and prices) included on our contract were exactly what we had agreed upon! Neil Troupe was friendly, professional, and efficient. Just like Bobby, he listened to our concerns and provided some very helpful suggestions. Give these gentlemen a raise! :) 12/10/22 It's been a couple months now since we first met with the initial tech for an inspection and consultation, and while my assessment of the two techs we met with in person stands, my appreciation of the company itself no longer warrants a 5-star rating. There's been no further communication regarding the down payment which I personally input my credit card information into the tech's tablet to process. I also received an unexpected bill in the mail for $395. When I called Terminix over a week ago to inquire, the first response I got from the woman on the phone was, "Well, it hasn't gone to collections yet." Excuse me??? She then said they would have someone look into it and get back to me, but I have not received any calls. They'll reel you in, but apparently don't expect very good customer service after the fact. Thanks for the added stress.