Working with a commercial pest control company is like any business relationship. For best results, both parties need to have the same goals and be willing to work together. Your commercial pest control professional shares your goal to keep pests out of your business, and needs your cooperation and input to be successful.


To help ensure that you get the most out of your commercial pest control plan, here are some things you can do:

Communicate with your provider.

Talk to your pest control provider about your main concerns. Is there a particular pest that worries you because of your location, industry or past experience? Are there any particular challenges that you would face if a pest infestation occurs, such as health department inspections, customer service interruptions or profit loss? Have you had a negative prior experience with pest control? Let your provider know what’s on your mind on the front end so that they are aware of your concerns and you can pinpoint solutions together.

Related > Commercial Pest Guide: Hibernating Insects

Understand your pest control plan.

Know what you’re getting from your pest control plan. How many visits from a technician will you receive? What services are included? Is there a service guarantee? Are online account management tools, reporting and bill paying offered? Will technicians come back between scheduled visits at no charge if you have a pest problem? If anything is unclear, ask questions. Your provider will want you to fully understand what to expect from the service.

Report any pest sightings or signs immediately.

Infestations can grow quickly, so the sooner your pest control provider knows about any new or recurring problems, the better. If you see something suspicious between visits, take pictures, if you can, or document a description of what was observed and contact your provider right away.  The information you provide can help your pest control provider identify the threat, evaluate the treatment effectiveness and make any necessary modifications.

State any specific requirements that your business has.

Let your pest control provider know about any needs that you have regarding treatment times or special considerations for you r customers or operations. If anything changes along the way regarding these requirements, give your pest control provider advance notice if at all possible.

Prepare for technician visits.

If your technician has asked you to do anything before inspections or treatments, make sure the necessary steps have been taken before the technician arrives. You may be asked to unlock doors, move items to provide access for inspection or treatment, or to take other preparation steps to make the visit go more smoothly. The same goes for any instructions that the technician l eaves after the visit.

Implement suggestions that technicians make for helping to avoid pest problems.

For maximum pest control effectiveness, your cooperation is needed between treatments, too. In addition to treating any current pest issues, Terminix® Commercial technicians are always looking for proactive ways to help prevent future pest activity and infestations. For example, your technician might suggest things like moving exterior trash containers away from the building, mowing the grass, cutting back landscape plants or sealing structural cracks and openings. It’s best to implement the suggestions as soon as possible for best results.

Keep your provider in the loop.

Inform your pest control provider about any plans or changes on the horizon for your business that could affect pest activity or treatments, including construction, expansion, renovations or moving to a new location. Keeping the lines of communication open will help your pest control provider serve you better and anticipate your pest control needs.

Educate your team.

You can’t be everywhere at once, so keeping your employees educated on pest control awareness is a smart business move. Terminix Commercial technicians can provide education, if you’d like, for your staff on how to spot conducive conditions for pest activity and ways to address those conditions. Teach your team members to alert you, or your pest control provider, immediately if they see pests or signs of pests on your property.

By working together, you and your commercial pest control provider can help protect your business from the reputation damage and lost productivity that pests can cause. Treat your pes t control provider as a member of your business team, and your property will be treated more effectively.

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