Customer Stories

May 21, 2008

I have used your service since we returned to Texas in the fall of 2004 for both termite control and pest control. And have been very pleased with the service that your company has provided. But the reason I write today is to provide you with a customer's insight to one particular employee.

Sometimes when your company services our house we are not at home, but today I was. I met my technician about a year ago when he performed the service and saw him again today when he was here to do the inspection and service. He remembered me from before and asked about my wife, who is presently in the hospital. I was impressed that he remembered his customers so well. You see, my wife is on oxygen therapy 24 hours per day, and my technician remembered the sensitivity of her breathing. We talked for a while, and he asked if I was having any problems and I said that I had seen some small pests, smaller than ants, in my garage. We went to the garage where he saw the pests, called them by name and showed me that they were coming from a flower bed on the outside wall of the garage and that he could spray for them. I asked if, since my wife was in the hospital for several more days, could he treat the inside of the house. He removed his shoes before coming into the house then treated the inside.

I would like it noted that my technician demonstrated the skills of a true professional. He was caring, concerned, knowledgeable and technically competent. These assets along with his attitude makes him, in my eyes, a very valuable asset of your team. I will always know that when he is here to do the service it will be done to a high standard.

Bob F.
Texas

May 14, 2008

I would like to commend my service representative for her friendly and professional attitude when serving her customers. She has been my service professional for over a year and every time she comes to my door, she always has a smile on her face and presents herself as I would want anyone in any profession to do. She represents Terminix in a manner that should make you proud. I hope she continues to be my service representative for many years to come.

Ken D.
Rialto, CA

December 19, 2007

Around 5:30 p.m. on Monday, December 17th, my young teenage daughter and I had the unfortunate event of a flat tire. I am a very small, 93 lb. woman, and there was no way I could have lifted the spare tire, much less “jacked up” the vehicle. Your technician was on his way home and actually turned around to come help us. He was so kind and helpful. He had my flat changed in no time. Because the spare was low on air, he took the time to follow me because I had to drive quite a bit slower than the speed limit. I made it safely to the nearest gas station and he proceeded on.

Please make sure that he knows how grateful I am and his kind act should not go unrecognized. Your company needs to know and should be proud of this person you have working for you. There aren’t many people left in this world that would stop to help and want nothing in return. Thank you.

Sandra
Atoka, OK

July 18, 2007

After the technician left my home on Monday, July 16th, I was thinking about what he had done and I became very impressed and touched. He had worked me into his very busy schedule and came to the job with a caring attitude and a focused approach. He was here for a re-spray because I had noticed a lot of black spiders. He went above and beyond his call of duty and I even saw him spread granules on the grass, which I did not expect him to do on that day.

Thank you for being so diligent, dependable and of such high character.

Patricia D.
Carlsbad, CA

July 12, 2007

I wanted to compliment our technician, who has so professionally serviced us all these years. His polite and friendly attitude, especially where he is asked to give us extra service is greatly appreciated. He is a credit to your company and a fine example of a diligent employee.

As an employer, I am always impressed to see and compliment someone who makes the effort to be the best at what they do.

Thank you for the excellent service we have received.

Ed W.
Palm Harbor, FL

July 9, 2007

I just wanted to let you know what an excellent job we think our technician did in inspecting our home for termites. We have had three other termite inspections and none even compare to the one he did. We had a guy from a competitor out here just a few weeks before our Terminix technician and he found no termites……in fact, he said that because our soil was so rocky, we really didn’t even need to worry about termites at all. He also did not inspect the inside of our home. The other two inspectors found nothing either. Our Terminix technician found termites in three different places and inspected every square inch of our house. We really appreciate his thoroughness and are very thankful we called Terminix now!

Thanks so much!

Jennifer C.
Via e-mail

June 26, 2007

I wanted to let you know how pleased we are with the service we have received from your employees at Terminix. Our first contact with your company was with your Certified Inspector. The representative was on time for his appointment, professional, and thorough with his inspection of our home. He provided me with brochures, and took the time to go through the paperwork and the quote. Due to his exceptional service and professionalism I made the decision to do business with Terminix, especially after interviewing four other competing companies.

I also had treatment for carpenter ants performed and another representative from your company was on time and very attentive to my concerns about the treatment. Lastly, the technician who treated the perimeter of our home with the termite application was prompt for his appointment, courteous and knowlegeable.

Thank you for hiring talented people who are committed to customer excellence. By far, your representatives are exceptional.

Cynthia and Walt S.
Colleyville, TX

June 20, 2007

It seems, in a world where individuals only have time to voice complaints, and rarely take time to commend an individual or service rendered, I wanted to commend our technician for his courteous and professional manner during his termite inspection at my home on Saturday morning, June 16, 2007. I have been a Terminix customer for numerous years, and he has performed termite inspections at my home in the past, which says a lot for Terminix and/or your management.

Diane W.
Jacksonville, FL

June 18, 2007

These days, it’s not very often that you meet someone that lives up to the level of service that you expect from an organization. Too often, promises are made that are never realized. That being said, we would like to extend our thank you and appreciation to our technician. He is the exception to the aforementioned statement. He has always represented Terminix in good faith, providing prompt and professional service for any of our issues. Please let him know that his efforts do not go unnoticed.

Barry and Karen H.
Fort Smith, AR

June 4, 2007

I am writing to express appreciation for services rendered during the month of May. Our service technician came for quarterly service during a time we were receiving frequent rains. After the treatment at no additional cost to us because of the fact it had rained the same day and probably washed much of the spray away. That is great service! Whether this is a new policy for Terminix I’m not sure but we appreciate our service man even more for his care and diligence.

Keep up the good work!

Eva M.

June 1, 2007

I am writing to commend our technician for his outstanding service to us at our beach residence.

We had an unwelcome rodent guest, and because we aren’t at that home regularly, he set the traps and monitored them during our absence. In short, he took responsibility for solving the problem for us. We expect efficiency, but when we encounter courtesy and service beyond the norm, we like to say so!

Sally V.
Plant City, FL

May 13, 2007

I am writing to you in regards to the initial pest control service that was performed on my residence on Saturday, May 12, 2007. Other companies have done this service before in my home. Thus, I was expecting the same level of service. None performed poorly. However, the Terminix techincian provided a level of customer service that outshone all previous companies.

He told me that he was a new employee and yet was very knowledgeable. He explained the service, the chemicals he was using, the impact of these chemicals etc. He was also very courteous and friendly. Needless to say, you have hired a good natured, competent, and amiable employee. He did a great job and did so with enthusiasm and care. His performance left me pleasantly surprised, and pleased with my first Terminix experience.

Eric N.
Kissimmee, FL

May 10, 2007

I am writing this letter to express my appreciation for the expectional quality of service that we have received from our technician. Since we moved into our house in June 2005, he has been our Terminix representative providing quarterly insect/pest control. First, we are grateful that he has been able to come on Saturdays to spray our property due to our busy weekly schedules. Second, he has always been very thorough, carefully spraying every corner of the house, around the house, and placing bait on the property. Immediately after he performs his service we notice a dramatic reduction in the number of insects. Third, our technician is a professional and a gentleman. He has always been very friendly and takes the time to explain everything he has done. With so many service industries in our country, he exemplifies the characteristics that we all want from a company when we purchase their product.

Although we will be moving in several months, it is because of our technician and the wonderful care that we have received from him through Terminix that we will be using Terminix again at our new home.

Matthew C.
San Antonio, TX

March 16, 2007

I would like to take this opportunity to compliment one of your operators. Since he has been assigned to our center he has been nothing short of outstanding. He has bent over backwards to accommodate our schedule and he works around the special circumstances that are unique to a childcare center.

He is a true professional and I look forward to working with him in the future. Thank you.

Kimberly C.
Corpus Christi, TX